Before confirmation
Customers may stop a draft or incomplete booking before confirmation without reserving inventory.
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Cancellation Policy
Understand how cancellations are handled before and after booking confirmation.
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Last updated: 2 August 2026
After confirmation
Cancellation after confirmation may be subject to property-specific rules, booking-token terms, and owner policies shown during booking.
Move-in changes
Date changes depend on owner approval, room or flat availability, and applicable price differences.
Owner-initiated cancellation
Owners should avoid cancelling confirmed bookings. If unavoidable, they must inform the customer and EasyHome support promptly.
No-show
If a customer does not arrive or communicate within agreed timelines, the booking may be treated under the property's no-show terms.
How to cancel
Contact support with your booking reference, property name, registered phone or email, and reason for cancellation.